Yamahat_Sake

Same issue here, what's up with the game??? Alternatively is to use an Andriod phone and play it until you are at level 436 and then after reaching level 437 , do the same thing until you reach level 444. Apparently using notebook or desktop, you will not be able to access all these levels ( lvl 432 to 435 and then lvl 438…

in Purple screen Comment by Yamahat_Sake July 2017

Yes, I have the same problem. I have in fact recorded a video and sent it to King. If you use your mouse to scroll on the screen continually you will be able to see the route to other level. If you want to see the video, this is the URL: https://youtu.be/o2WPHKepsAM Please do this inside the PINK(or PURPLE) AREA with the…

in My screen come up purple with no game nos or levels. I can not get into current game Comment by Yamahat_Sake July 2017

Yes, I have the same problem. I have in fact recorded a video and sent it to King. If you use your mouse to scroll on the screen continually you will be able to see the route to other level. If you want to see the video, this is the URL: https://youtu.be/o2WPHKepsAM Just keep using the mouse to scroll (up or down). Click…

in My screen come up purple with no game nos or levels. I can not get into current game Comment by Yamahat_Sake July 2017

Hi Combo. I appreciate your suggestion but I have done all these: Different Browser ( IE11, Firefox, Chrome, Edge), clear all the cache, history and even changing notebook/desktop to log in and the result is the same. I reckon it must be the game. I am not the only one having this problem. If I am not wrong at least three…

in Candy Crush Jelly Saga, some of the levels are blocked by pink screen. Unable to access lvl 432 Comment by Yamahat_Sake July 2017

Neil, I am having the same problem and I have tried all what Tony have mentioned above and I agree with you on your last comment. Tony please look at this video which I have downloaded into youtube(https://youtu.be/o2WPHKepsAM) about the problem we are facing. I am 100% sure it is not to do with the browser. As Neil had…

in pink screen Comment by Yamahat_Sake July 2017

I fully agree. King support is really questionable. I stuck at level 60 and it is coming to a year already. I do not know whether they monitor this forum and get things done. I have my doubt.

in Candy Crush Jelly saga lock on lv 40 for months not 3 days Comment by Yamahat_Sake July 2017

Yes, I have the same problem. I have in fact recorded a video and sent it to King. If you use your mouse to scroll on the screen continually you will be able to see the route to other level. If you want to see the video, this is the URL: https://youtu.be/o2WPHKepsAM

in My screen come up purple with no game nos or levels. I can not get into current game Comment by Yamahat_Sake July 2017

KingPinn, I appreciate your suggestions to use different browsers and logging off and signing in again but still the result is still the same. I hope KingCare can in and help on this. Thank you

in How to set as default to mute the sound and music. Comment by Yamahat_Sake June 2017

Well, today I tried and the game is back to normal. I hope this time it really solved the problem and it will not happen again. Whatever it is, thank you King Team for the great effort.

in "You have experienced an error that we are working hard to fix. Please try again in a moment." Comment by Yamahat_Sake May 2017

Yamahat_Sake
Level 2

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Yamahat_Sake Level 2

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Yamahat_Sake
Level 2