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Hello @mbb4917 and thanks for reporting this issue. I am curious if you only have 5 bags of boosters and if the last one is misnumbered. If not, it would be helpful if you could share information about the device on which you are playing and your Game ID.

In the meantime, be sure your game app is up-to-date and you have at least 2Gb memory available. It might also be helpful to clear your game cache (not your data) and restart your device.

If the issue with the Win Streak is unique to your account, I suggest you reach out to King's Player Support team through your game:

• Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have your account and device information. We cannot access individual player accounts from this Community.

yeah, the new levels are not syncing and episode race not working. Please help

Hey everyone 👋

Quick update! The issue with levels and events not updating correctly has now been fixed by the team.

Could you please restart your game and check if everything is now working as expected on your side?

If you’re still seeing any issues, let us know and share a few details so we can take another look.

Thanks again for your patience while we sorted this out 🙏

Thanks for sharing all these details @99Sparkle and what you’re describing is actually linked to an issue we’re currently investigating.

Right now, there’s a problem affecting level progress syncing, and this can also impact features like Weekly Progress, Episode Race, and other events not updating or appearing correctly.

The team is already aware and working on it.

We’ll keep everyone updated there as soon as we have more news, so keep an eye on it 👍

Hey everyone 👋

Thanks so much for reporting this and sharing all the details,it really helped us spot what’s going on.

We’ve now confirmed that there is an issue affecting progress syncing between devices after the latest level release. This can also impact things like events and competitions not updating correctly.

The team is aware and already working on a fix.

We’ll keep you updated here as soon as we have more news. Thanks again for your patience in the meantime 🙏

also in facebook

hi i have played candy crush saga for several years i didn't face some issue like this the achieved levels in Microsoft are not reflecting on mobile app please help since iam playing in the same in both for long time