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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Update - July 30 Candy Crush Saga on Facebook is currently moving to a newer Facebook game version. This update is happening gradually, so not all Facebook players will see the same version at the same time. Because of this, some players may already have access to the newest levels on Facebook, while others may still see…
Update by CM: We’ve reported this feedback to the studio team. The visual effects mentioned in this thread appear to be part of a feature currently being tested. We’ve shared your comments about the flashing effects, moving backgrounds, and the request for an option to reduce or turn them off, especially for players who…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
got lots friend on here they don’t send me lives
This makes some levels quite impossible to pass. Used to pass toughest levels buying more moves but now i do not get offered them any more. Is this bug or really an intentional change in the game?
Hi - I won the race from level 1095 to 1096 but I was not awarded my 25 coins
Hi why am i not receiving lives from friends anymore when playing on facebook
I heared the recent news that facebook games is shutting down in september but i am logged into facebook everywhere, is it possible to link the 2 accounts. i have created an new king account on my phone but the data does not sync over. new account id: 16603000645 old facebook account id: 1220160538 can these 2 be linked so…
How are we supposed to win this level when inside the frame you need 3 chocolate candies to open it and after 10-12 moves and 2-extra 5 purchases the chocolate candies do not appear?
I am so not happy about this ongoing situation. It seems to happen every time I have a strong booster and winning the race or level, it happens. Same situation every time different levels and different days, also happened in candy crush soda. Please fix this ASAP please
hello, I login by facebook ID before, but the ID is invalid now because it’s blocked by facebook. It cause l can’t login candy crush saga now Could you provide Player Support Team email address directly? Thanks!
deep dive dash event was running on my account Event closing was Friday 31 July 2026 2:30 pm But it disappeared before the timer Why this happened ?? and suggestions pls
how many days or weeks do you have to play this not hard level I’ve been trying since Monday 7/27/26 any tips please
Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
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