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Hi everyone! We are continuing to investigate reports from players who did not receive the Episode Race reward they expected. However, some reports may be connected to the Caramel Cup, which has a different reward structure from the usual Episode Race or the Champions Race. Before reporting a missing reward, please check…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Dear Players, We're aware of an issue where you're experiencing technical issues when purchasing Extra Moves, whether while making the purchase, or after the purchase has been made. Our Studio team's working on fixing the situation. Once we have an update we'll let you know. In the meantime, thank you for your patience and…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
Please fix this issue! I have my device sound off and have muted the game in settings but some ads still play at high volume with no option to mute. This limits the places I can play and is very annoying when listening to music or podcasts. Example of the type of ad here:
Recover from level
I have multiple screenshots showing I do have moves remaining, yet my games ends because it says I don’t have any moves remaining, these are just a few.
trying to delete account. This has started feeling like a scam. I’ve given too much money to this game. I shouldn’t have to spend my hard earned money just to have enough moves to complete a level. A lot of times I only had 1 move left. It feels like robbery at this point & im wasting money. A lot of it.
не можливо пройти рівень 2540🤯
I won 1st place in the final round of the 2026 Winter Cup. The advertised first-place prize was 1,200 Gold Bars, awarded as 100 Gold Bars per month for 12 consecutive months. The monthly awards were stopped before the full 1,200 Gold Bars were credited. I have contacted King Player Support multiple times through the…
The game is ridiculous once you reach high levels!. If you don't have a lot of gold bars, then you better be very lucky to get pass the levels! Instead of looking forward to playing(and having fun) it's become dreadful to play and frustrating. Even if you’re "lucky" enough to win the stupid episode tace, more than likely…
For the past few days, I have wasted many golds continuing the games for the train rewards but the boosters were not activated
Hi everyone! My name is Urgus, and I have been playing Candy Crush Saga since 2015. Today, I have reached over Level 21,300, after more than 10 years of playing! I’m curious to know: How many players here have reached Level 21,000 or higher? And has anyone ever received a special reward, badge, certificate, or recognition…
Why my gold bar missing? this is my user ID 1687874045
the final gummi never drops, making it impossible to complete. What to do?
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