Jackpot with no perks?

Linda_Farrar

I hit the "jackpot" today on the daily spin. Well you would think its something special, but I got nothing, nada, zip......how special.is that???  It showed a bag full of candies, but nothing has been added to my acct or perks...what is wrong with this picture??

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KingsPinn

Did you get a screenshot? The items should show up in the screen before the level but some appear in the game don't forget. Maybe if you force close the application and open it again they will show up. 

Linda_Farrar

No I didn't get a screen shot, who would think I need to take a picture of my win? I just accepted it, the big bag of goodies, and "poof" nothing shows up anywhere. Let me also say, I then downloaded the lastest update, thinking maybe that was why it didn't show....then I lost all my extra lives...been one hugh disappointment!!

Cezdiamond

Hello Linda. I am really sorry to hear about this negative experience. A member of the Customer Service department will be in touch shortly to resolve the matter. Have a lovely day