This has happened multiple times. King.com will not respond or help. YES, I am connected to Facebook, I AM PLAYING THE GAME ON FACEBOOK. This also happens when I play it on my tablet (which is also connected to Facebook.) Yes, I know my friends sent the tickets to me, because I have received the FB notifications for each of the three tickets, twice. However, they will NOT show up in my game. Very disappointed in the lack of care for technical issues.