I purchased gold bars that do not appear in my account

thspencer11

I purchased gold bars this morning for Candy Crush that still have not appeared in my account. I received a confirmation email of the purchase, and my card was charged, but the purchase has not updated in my app or on Facebook. I have logged out/in, refreshed the in app purchases, and even restarted my phone. Ive purchased gold bars before and this hasn't happened. Ho do I get the bars, or a refund? Thanks.

MarkHawk

Hi! Sorry to hear you did not receive the Gold Bars. Please see the email we send you so we can help you. Thanks.

Jesse_Parraine

Hi! Sorry to hear you did not receive the Gold Bars. Please see the email we send you so we can help you. Thanks.

I got an email from King directing me here and saying the email would be their "only response" to my contact! This is unacceptable!