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I purchased gold bars that do not appear in my account
thspencer11
Posts: 1
Level 1
in Support
I purchased gold bars this morning for Candy Crush that still have not appeared in my account. I received a confirmation email of the purchase, and my card was charged, but the purchase has not updated in my app or on Facebook. I have logged out/in, refreshed the in app purchases, and even restarted my phone. Ive purchased gold bars before and this hasn't happened. Ho do I get the bars, or a refund? Thanks.
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Answers
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Hi! Sorry to hear you did not receive the Gold Bars. Please see the email we send you so we can help you. Thanks.
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I got an email from King directing me here and saying the email would be their "only response" to my contact! This is unacceptable!Hi! Sorry to hear you did not receive the Gold Bars. Please see the email we send you so we can help you. Thanks.
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