Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Sarah! I haven't heard of any issues with level 871. I normally play on King.com instead of Facebook - maybe it will solve your issue.
Go to King.com and login. To sync your King.com account with your Facebook progress just follow these steps:
1) Click on Settings
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows
Once done your progress is synchronized and you can continue playing from level 871 - hopefully without any issues.
Cheers :-)