Why is my account has been blocked?

My account is apparently blocked because I cannot carry out any purchases. I get a note stating that purchase denied and I have not been charged. Somebody tells me why?

Answers

  • MarkHawkMarkHawk Posts: 4,061 Community Manager

    Hi Mtokatly! Please check that the credit card used validates. If the problem persists then please attach a screenshot of the error you receive. Thanks.


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  • MarkHawkMarkHawk Posts: 4,061 Community Manager

    Hi Mtokatly,

    Please check your payments methods on Facebook: https://secure.facebook.com/settings?tab=payments&section=methods

    Please adjust/remove/add payments methods, then click save. You should now be able to complete the transaction.


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  • MarkHawkMarkHawk Posts: 4,061 Community Manager

    Please remove any credit card info from your Facebook account. Kindly see this article: https://www.facebook.com/help/354773291362154


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  • mtokatlymtokatly Posts: 3

    I still have the same problem please find a solution for me. Thank you. 

  • mtokatlymtokatly Posts: 3

    I have sent so many requests to solve my problem and got no solution! Is there any body there?

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