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Why does candy crush saga crash my pc?

jaxcrab
jaxcrab Posts: 2

Level 1
in Support

Every time I get to the 4th or 5th game on any level my pc crashes, even though all plugins and players are up to date.  This also sometimes happens with candy crush soda. Please Help

Answers

  • Tune_D
    Tune_D Posts: 1,090

    Hi jaxcrab, I'd suggest to clear cache and to do a restart. Try to play in another browser to see if it happens there too. I mainly use Google Chrome and hardly have any issues when playing there. Make sure you close other open tabs and other programs. You can also play on King.com and synchronise there with your Facebook too.  

  • LisaBa
    LisaBa Posts: 225

    King have also made this really good video to help with problems like these, check it out: 

    https://www.youtube.com/watch?v=OESCE4Jj2tU

  • jaxcrab
    jaxcrab Posts: 2

    Level 1

    Thanks for the advice, but my pc crashes no matter which browser I use.  Have cleared the cache and tried a number of fixes but nothing has worked.

  • Tune_D
    Tune_D Posts: 1,090

    Could you try to play on another PC or laptop and see how it goes there? It sounds more like a PC issue to me. Just try another one to make sure your profile is OK. 

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