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Level 1
Hi Kristal! Is the problem on your mobile or Facebook?
Have you tried playing the game on King.com?
Go to King.com and login. To sync your King.com account with your Facebook progress just follow these steps:
1) Click on Settings
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows
Once done your progress is synchronized and you can send and receive help.
Cheers :-)