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Got charged twice for gold bars on Candy Crush

debomb
debomb Posts: 2

Level 1
in Support

I tried to purchase gold bars but it did not go through. The next day I tried again, and the purchase went through. But now I have two charges of $4.99 for two sets of 50 gold bars (making 100 bars), but only received 50 bars. How do I get credit for the 50 I did not receive, or get the other 50 (that I was charged but never received)??

Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi,

    Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

Answers

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi,

    Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

  • debomb
    debomb Posts: 2

    Level 1

    Hi,

    Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

    What is your requested info, and how do I get it to you? Here is the receipt. How do I safely send you my personal info for credit back?

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