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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
PURCHASE FAILED - help, please.
I cannot make an in-app purchase. ("Purchased failed! No money was taken from you account"). I am unable to move to level 396, in spite of having cleared 395 four times. After pushing a lot of buttons in hopes of moving forward, I did get a message that I'd "received help" (from another player, although I don't use tuse, accepted, but still can't advance to next level. Tried all configurations of restrictions in settings, connected to Facebook, rebooted iPad after every change. NO LUCK. Help?
Answers
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Hi Vivala!
Which version of the game do you have installed? I suggest you start by going to iTunes/Google Play and check for updates to the game. If you are connected to the Internet via WiFi then I also suggest that you try switching to 3G/4G to see if that will solve your issue.
Cheers :-)
