Lost gold bars and no advancement

Brandimc

Lost gold bars. No product given. I tried twice to purchase instant advancement to the next level of candy crush. Each time 9 bars were taken from me however no access was given. How do I get my 18 bars back and advance to the next level?

Cezdiamond

I am really sorry to hear that you have had this unpleasant experience. Thanks for highlighting this we will investigate this for you.