Candy Crush - white screen problem

Andriana_Vil

During the last weeks, whenever I beat a level at Candy Crush OR whenever I ask for lives/run out lives, the screen turns white and the only way to continue is to restart the game. As a result, I lose ALL my lives. I am playing on Google Chrome. It is very frustrating.

Crusher18

I am having the same problem, everything works fine on my mobile and on Facebook, are you able to play there in the meantime as it may be a wide spread issue.  

Cezdiamond

Thanks for highlighting this. We are currently investigating. There should be an update shortly to resolve this problem

Andriana_Vil

Unfortunately I do not have a Facebook account. Thank you for your replies, I hope it gets solved soon..

tam

I am also having the same problem, tried to ask technical but no answers yet, very frustrating

Sharon_Kocuba

Thanks for highlighting this. We are currently investigating. There should be an update shortly to resolve this problem

I appreciate the update; however, Candy Crush Saga players have received the same answer for over a week. If the 'update' is causing such a widespread problem, why release it without testing first? Thank you

candyprocrusher

I use Chrome and was also battling with this problem with the white screen and found the answer to the problem, just google alwaysafix.

Crusher18

@candyprocrusher- what info did alwaysafix say to do? Did it resolve your problem?