Prize boxes won't open

Eric

I played candy crush to get my prize boxes, I made it down the line to the final prize box for the first time and the second to last box that I got to never dropped down from the crank at the top. They game literally froze. Please help, I really want my prize!

Tony_Mc

Thanks Eric, you've already been answered by King Customer Care.

Tony_Mc

Thanks Eric, you've already been answered by King Customer Care.

Stefano_Marinoni

It was about the 8th November when there was the context for the highest collection of brindle candies for Dexter dolphin. I spent lot of hours during the 48 hours game lasting and I finally ranked 1st. At the time to open my prize box it never opened and I was obliged to restart the app blocked. After few days the notification disappeared and I never received my prizes. Please check for it and give them to me! Thanks. Stefano