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zopim Life Chat

Maureen-3
Maureen-3 Posts: 162
in Support

Keeps poping up in yor site...is it safe???what is it about?

Describe your question in more detail here (at least 80 characters please)

Answers

  • Justin777
    Justin777 Posts: 7

    Level 1

    Is it a safe feature tho? why would it need my name and email to chat with me?

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Justin777,

    Zopim chat is safe and easy to use. You may visit the site here for more details: https://www.zopim.com/

    To initiate a chat with the King staff please use any desired username - for instance 'Justin777' or similar. The email feature will make sure you receive a reply later in case all King staff members are busy. In case you do not want to provide your real email address you may choose to use a temporary one - for instance http://getairmail.com/

    Thanks

  • Ellen_Carlos
    Ellen_Carlos Posts: 4

    Level 1

    I spoke with the people at Zopim.  Here is the chat transcript that we had about 2 seconds after I open their chat window: 

    Prince: Hello there!

    Ellen: I want to chat with King.com. How do I find their chat window?

     Prince: Oh, sorry but this is Zopim.com - It seems that you were redirected to us from a website that uses our chat app. Please go back to their website and use the widget from there instead.

    Ellen:  I have searched on their website for Zopim and live chat to no avail.  Just a picture of your chat window in a question/answer column

    Prince: Actually we are Zopim.com

    Ellen:  I understand.  Where would I look?

    Prince:  On the webpage itself.

    Ellen That’s the way it is on most webpages.

    Prince: You must go back to their website so that you can chat with them

    Ellen:  I will. how do I find the window there? Is it the same window that I am typing in right now?

    Prince: The widget should show automatically

    Ellen: I can't find it there.  Anything you can do to help?

    Prince: Yes Ellen. Probably they have disabled the chat widget that's why it's not showing

    Ellen: So they can just turn it on and off at will? That's not very friendly. That is interesting. Thanks for the info. I wish they were as responsive as you are.

    Prince: I am really sorry Ellen but we only provide the chat software. We do not have access to their business and services

    Ellen:  Sorry to bother you. King.com needs some assistance with their chat services.  Thank you.  Bye

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