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Trouble with Candy Crush Saga connecting to Facebook/getting messages on iPhone

Carly_Jay_Weng
Carly_Jay_Weng Posts: 1 Newbie

The last week I have been having trouble connecting to Facebook with Candy Crush on my phone.  It says I am connected but I haven't been receiving messages from friends (lives/extra moves) and the trophy message doesn't appear. Also all of the boosters I earned/bought have disappeared.  I have tried logging out and back into facebook, closing and reopening the app, updating the app, my phone's software is up to date and I am connected to wifi.  I'm not sure what else I can try?

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5

    Hi Carly!

    Have you tried playing the game on King.com?

    Go to King.com and login. To sync your King.com account with your Facebook progress just follow these steps:

    1) Click on Settings

    2) Choose Account

    3) Enter your password

    4) Click on Synchronizing/ Connect to Facebook

    5) Click on the two arrows

    Once done your progress is synchronized and you should be able to progress without issues.

    Cheers :-)

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