Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Betty!
Do you have the game connected to Facebook? If yes, then please try playing the level there. Once completed you can continue on your mobile device.
I also suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 or https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en
Cheers :-)