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it took too long to connect to facebook !!!

Anmar_Jaffar

cant resume my level and cant connect to FB

tried everything like delet the app and download it again .

i need help

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firebombmarkus

You are welcome @seackenney Please note that if you reinstall the game or change the device or the game crashes you will lose all your boosters and lives stored. This is because they are saved on your device's memory and not on King's servers. This way you can reach them even if you are offline. Therefore, it's not recommended storing a lot of boosters, it's better if you just use them while playing the game. You can read more about safeguarding your boosters here https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

Have a great weekend 🤗

seackenney

so, I think it is internet where we are. when I shut it off and used my own wifi I was able to restore to my level. Lost all my boosters and lives people gave me.
Thank you for your help.

firebombmarkus

@seackenne did you check is your internet connection stable? And can you check is your game updated to the latest version? It should be 1.142.0.4

seackenney

Thank you, I found the "cache" clearer and did it for both. Did not help. I recently got a new phone and could not connect for 5 days. Uninstall, install many times and then it connected. worked about 4 days ans then out again.

firebombmarkus

@seackenney Don't worry, I will try to help you. Can you please tell me which device do you use? Note that there are currently some glitches with Facebook, so clearing the cache might not slove this.

seackenney

Not sure I know how to clear "cache".Thanks

firebombmarkus

Hi @seackenney and welcome to our Community 😊 I am sorry you are having this problem. Have you tried to clear the cache for both, Facebook and game, too? Please do this and tell me if it gets better.

seackenney

Please help... I can not connect to facebook for Candy Crush Saga "it took too long to reply". I have uninstalled both and still no luck.

Dantona

I have the same problem, but it only concerns candy crush saga. All other king games connect...wht to do???