Have not been able to play Candy Crush Saga

Caz-2

PLEASE HELP. Nobody seems to answer these help question????

I want to know why I cannot play Candy Crush for 3 days now. I wont LOAD. It gets stuck on 4%. I have just finished all levels on Candy Crush to date. But this should not stop me from playing previous levels. I have tried to play but it just wont load for some unknown reason. All my other games load ok and I have never had a problem loading anything before. PLEASE HELP Thanks

Crusher18

Hi Caz I answered a similar question, try the steps in the video too and let me know how you get on. 

https://care.king.com/en/candy-crush-saga/my-pc-cant-continue-loading-my-candy-crush-game-it-just-stay-on-5-loading-why-is-it#entry_16002

Good luck! 

Caz-2

Hi Caz I answered a similar question, try the steps in the video too and let me know how you get on. 

https://care.king.com/en/candy-crush-saga/my-pc-cant-continue-loading-my-candy-crush-game-it-just-stay-on-5-loading-why-is-it#entry_16002

Good luck! 

Well, If that had worked then I would not be back to ask the same question. It has now been over 5 days since I have been able to get onto Candy Crush Saga. Its the same with my home computer and my work computer. So its nothing to do with settings or cleaning my cookies or anything to do with what you have suggested me to do. I have done all you have told me to do. Even the video did not help. So as you have given me the same answer twice now, I would have to assume that this problem cannot be fixed. Which now means that I have to be done with Candy Crush Saga because I can no longer play it. Cheers Caz....