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I have 2 candy crush i.d and I'm unable to retrieve the old account

Abu_Saad_A
Abu_Saad_A Posts: 1 Newbie
in Support

I'm on level 825+ I lost my phone and I was not able to retrieve my previous account . How can I get my old I'd back. I have both accounts on FB 

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Best Answer

  • StuckInATree
    StuckInATree Posts: 4,755 Level 3
    Answer ✓

    If your original account was connected to Facebook, the progress should be saved normally. You should only have to log into your FB app on your phone with the FB account that has the progress you wish to continue with, load up the game and click connect and it should load you back on level 825.

    Flag · Helpful Sweet Love Haha

Answers

  • StuckInATree
    StuckInATree Posts: 4,755 Level 3
    Answer ✓

    If your original account was connected to Facebook, the progress should be saved normally. You should only have to log into your FB app on your phone with the FB account that has the progress you wish to continue with, load up the game and click connect and it should load you back on level 825.

    Flag · Helpful Sweet Love Haha

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