I connected to Facebook and lost all my levels. Back to level one.

SuzanneCrittende

If I cannot get back to my previous level of 500 something I will never play candy crush again, nor any King game out there! Also, you people suck on customer support and service!

Johnny_Ryall

My name is Johnny, I am a moderator here on the King Care site. Due to a technical error this post did not appear on the site.

I apologise for this, rest assured this is being looked at to ensure that it does not happen again.

If you still have a query then feel free to use the site for help or post your question again so our community can assist you.

Kind regards,

Johnny