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It will appear to be loading, but then it will jump back to the icon. I can play on the computer through Facebook, but not on my iPhone for months now. Very frustrating. How can this be fixed without losing my level?
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Hi Nancy!
I suggest you close down all other running apps before starting the game. Most of the times a simple reboot can also solve the issue. Furthermore, please check if you have the latest version of the game installed: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8
Cheers :-)
