I cannot play on my iPhone. It shuts right off.

Nancy_Kimball

It will appear to be loading, but then it will jump back to the icon.  I can play on the computer through Facebook, but not on my iPhone for months now.  Very frustrating.  How can this be fixed without losing my level?

Wunderbaum

Hi Nancy!

I suggest you close down all other running apps before starting the game. Most of the times a simple reboot can also solve the issue. Furthermore, please check if you have the latest version of the game installed: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8

Cheers :-)