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when playing on my tablet (android) cc saga level 817 and 818 when all my booster earned

hremarc
hremarc Posts: 1

Level 1

from the daily wheel, sugar drops and just this past Saturday for completing 3 specially picked games just disappeared. I did not happen to have an update during that time to my knowledge. I lost many of my boosters that I have earned and I am frustrated. How long does it take to fix the glitch that erases our boosters for whatever reason. This is something you really need to investigate. I had approx. 32 sprinkle balls, 4 lollipops, 3 hand switch, 28 or more fish, 20 or more coconut wheels, 15 or so of the checkmark in a circle. I really need these booster reinstate and to know what the problem is so it won’t happen again.

Answers

  • aCe
    aCe Posts: 1,442
    edited September 2015

    From what I've read it's not a glitch sorry. Check out what the moderators have said here: 

    https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear

    It's not needed, saving up all those boosters if you're on level 800 plus, I mean, its clear you're not using them if you had that many boosters. I recommend just using them when you get them. 

  • Ja-2
    Ja-2 Posts: 13

    Level 1

    King doesn't even know the answer, they say it takes time to resolve the issue.  They say to disable the automatic updates for apps on your mobile device until they have resolved the issue.  Manually checking and updating apps is time consuming and for how ling must we do that?  How will we know that the issue is resolved?  Will all those lost boosters come back home? King is so busy "resolving the issue" that they don't have time to fix the problem.

Hey! Would you like to give us your opinion?