Candy Crush Saga

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Candy Crush Saga

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Candy Crush Saga doesn't start on my Lumia 625

As of yesterday, 5th of September 2015, Candy Crush Saga does not start anymore. Neither a soft reset nor a re-installation of the app changed this behaviour. Setting the internal calendar 2 month in advance seemed to help the problem. But switching it back to the correct date delivered the unwanted result again: No startup. From other threads I gain the impression that this applies to windows phones (Lumia) and does not relate to any specific hardware series.

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I have the same problem on my Lumia running Win8.1. Advancing the date by 2 days works but I can't leave my phone set like that.

My phone is a Lumia 640 LTE with Win 8.1 update 2. Like the original poster gemwhizz, this weekend (Sept 5, 2015) Candy Crush stopped running: from the loading screen, went right back to the app list or the start screen that I launched it from. I tried uninstalling and reinstalling twice (lost all my progress since I never connected with Facebook). I tried rebooting, turning off WiFi and cellular, and none of those things worked. After reinstalling, if I left the game and tried to resume or restart, it just went back to start screen.

Thanks for the idea of changing the date. I moved mine up 2 days (to Tuesday, Sept 8) and it is working. Maybe this will all fix itself by the time the king.com employees all get back from their US Labor Day Holiday weekend.

Has anyone else had this problem? If you keep the calendar on the incorrect date does the game continue to work properly?

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Has anyone else had this problem? If you keep the calendar on the incorrect date does the game continue to work properly?

My phone is a Lumia 640 LTE with Win 8.1 update 2. Like the original poster gemwhizz, this weekend (Sept 5, 2015) Candy Crush stopped running: from the loading screen, went right back to the app list or the start screen that I launched it from. I tried uninstalling and reinstalling twice (lost all my progress since I never connected with Facebook). I tried rebooting, turning off WiFi and cellular, and none of those things worked. After reinstalling, if I left the game and tried to resume or restart, it just went back to start screen.

Thanks for the idea of changing the date. I moved mine up 2 days (to Tuesday, Sept 8) and it is working. Maybe this will all fix itself by the time the king.com employees all get back from their US Labor Day Holiday weekend.

I have the same problem on my Lumia running Win8.1. Advancing the date by 2 days works but I can't leave my phone set like that.

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I need some help to pass level 18455. Any tips or advice would be appreciated.
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Support
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Off-Topic
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Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…