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Has anyone else lost all their earned and purchased helpers when you updated to iOS 9

lradical
lradical Posts: 1

Level 1
in Support

I updated to ios 9 today and lost ALL my earned and purchased helpers ( color balls, lollipops, switching hands) - everything. Anyone have a fix? I logged into my laptop, hoping to retrieve all my helpers, but all my helpers were also gone.

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Answers

  • aCe
    aCe Posts: 1,442

    Hey, for the ones that you purchased, try opening the app and in the settings in the bottom left corner you will see a little button for restore purchases, if you tap this it should restore your bought items. For the free stuff, that's saved to the app so if its been updated for iOS 9 then the other items will have been lost sorry :(

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