Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hey Jacky,
Have you checked for updates for your device and apps? Do a restart too.
Make sure you have enough free space on your phone. Safe your apps on a memory card if possible.
If that doesn't help, make sure you synchronize your progress to either your Kingdom or your Facebook account and reinstall the app. Be aware that free saved boosters and saved messages might get overwritten when you do this.