MY LIVES ARE GONE!

Eric

I had to delete candy crush saga and download it again to try and solve my issue of asking friends to help unlock my level on Facebook and when they do it never shows up. As a result, my 655 lives saved up over 2 years are gone. I want them back!!!!!

Wunderbaum

Hi Eric!

Extra lives and boosters are stored locally on your mobile so I suggest you recover them by doing a restore from your latest backup of data.

I hope you get your lives restored! Cheers :-)

BrendaEaves

How do you do a restore?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2045031#Comment_2045031

Hi and welcome to the King Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game

Check also the page here about the Lives.

Please feel free repost in new thread since this from 2015. Thank you