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I had to do a fresh install of candy crush because the Facebook connection for having friends help me unlock my level wasn't working. After my first new install all 655 of my saved up lives were gone. I decided to delete again and re-install it buy syncing my phone to iTunes. Afterwards, all lives are still gone. my boosters are gone and my hand switches and lollipops are gone. Why is this happening? This all started because the connection of friends on Facebook sending me unlocks would not work. I have re-installed the game before and everything worked fine! I would like someone who works for King like a moderator or someone else to reply. Thank you!
Hey Eric,
Just seen your same question here newly on the site.
I previously replied to you, based on info I got here from the site. Basically, using the search feature here above, you can find a lot of info.
I found the moderator answer youยดve been looking for: https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear
Hope this helps