game progress disappeared....

Brent_Striker

Hello, (ID:6239595632)

I was somewhere between level 1,188-1,195 and had just beat the level when all of a sudden I got a pop up for Cake Climb and when I X'ed it out, it brought me back to level 1. I never had candy crush synced with my Facebook which is deactivated. Please restore my candy crush to where I was as I've spent my actual money buying stuff on the app for years now.

aCe

It sounds like your game has lost its connection to your profile. How did you save your progress before? Were you connected to the Kingdom? Maybe try logging back in if so, see if your progress returns.