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cannot ask for lives after running out of lives

Lisa
Lisa Posts: 55

Level 3
in Support

When I run out of lives and click on "ask friends" through King, the box to "check all" and "send" are grayed out and there are no King friends in the box.  What happened?  I do not play the game through Facebook. 

Thank you for your help.

Answers

  • Randle
    Randle Posts: 1,977

    Hey Lisa,

    Check for updates for your mobile and your apps.

    Make sure you have a good internet connection and double check you are logged into your Kingdom account from within the game app.

  • Lisa
    Lisa Posts: 55

    Level 3

    Randle, I am all up to date on my game, I have great connection, and I am logged into Kingdom, but still unable to ask for lives.  Any other suggestions?

  • Lisa
    Lisa Posts: 55

    Level 3

    Randall, 

    I have the latest updates, I have excellent connection, and I'm logged into Kingdom.  I still cannot ask for lives because the area is grayed out!! 

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