Cant receive lives from friends

Sodabazalmai

I am not able to receive lives from my friends as the inbox shows in black and white and not accessable. When i click on envelop which is the inbox its unaccessable. 

KingsPinn

There is a thread here about lives etc. The comment is from a moderator: 

https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends