Please help.....

Veronica_C

Good evening,

I had to switch my phone out, and I had backed my game up with my Facebook account so it would save my level & extra life etc. But when I restored it on my new phone it's not all there. I am on the correct level, but it had deleted all my extra life sent to me from friends (28 total) and all my extra power ups I had purchased in the past and also have earned. It shows nothing which is very upsetting to me since I play this game daily, multiple times a day. How do I get my stuff returned back to my account?

Thank you, Veronica

KingsPinn

It's not possible sorry Veronica. I found this out a while ago. You can read about it here: 

https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear