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New device starts at lower level
Jonathan_Pearson
Posts: 1
Level 1
in Support
I recently upgraded to an IPhone 6 from an IPhone 5. Although I backed up my information to the cloud, my candy crush app is now stating I'm on level 708 when I was on level 918. I really do not want to replay these levels. I tried disconnecting Facebook and reconnecting it and I got level 708. Is there anything else I can do?
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Answers
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Do you still have the iPhone 5 Jonathan? If you do, when you open up the game is it still connected to your Facebook? If it is and it's showing you on level 918, try disconnecting, reconnecting and test it again on your new phone.
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