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I've sent requests for tickets to get to the next level numerous times and I don't receive them.

Most of the time friends say they didn't receive the request. Is there a bug or is there something I'm doing wrong? Maybe an upgrade issue?

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There's an issue, it was confirmed here:

https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends

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