Can't play CC anymore :(

Question

I have been unable to open CC for around 6 weeks now.  I am playing on an iPad.  I tap on the app and it thinks about opening but then just goes back to my home page.  Any ideas?  I miss playing CC.

Green_Frog-2 · Answer

Wow you have a lot of patience! I bet you miss playing this indeed.

Check on http://candycrushsaga.com/help/en under Mobile Game Support and 'supported devices.'

By the sounds of it, you have an old iPad?

If not, check for updates for your iPad and all apps. Do a restart too. Check out this video they made

https://www.youtube.com/watch?v=fz14wv4PXVg

Thanks for your advice.  I'm using an iPad2 and my software is up to date and all updated.  Still not working.  If I delete and re-install, will I lose all my progress?  I'm not connected to Facebook when I play Candy Crush.

Tune_D · Answer

Wow you have a lot of patience! I bet you miss playing this indeed.

Check on http://candycrushsaga.com/help/en under Mobile Game Support and 'supported devices.'

By the sounds of it, you have an old iPad?

If not, check for updates for your iPad and all apps. Do a restart too. Check out this video they made

https://www.youtube.com/watch?v=fz14wv4PXVg