Why am I not receiving lives or help sent by my friends?

Lisa_C

My friends send lives and helps but I don't receive them, what do I need to do?

StuckInATree

If you're connecting with Facebook and have the Facebook app on your phone you should follow these steps, it should reset the connection to FB from the game.

- Delete the Facebook app.

- Go to Settings, scroll down to Facebook, open and select where it says your name, then delete account (Ignore the disclaimer it is not important)

- Restart your device.

- Open the game and select connect and sign into your account through the web browser that pops up.

Once you've done start making fresh request and can download the FB app again.

But if you keep having troubles with it, I'd give Kingdom a spin as in my opinion it's more reliable.