loose my hearts

KerrH

Every morning I play CandyCrush, every morning I have hearts that have been sent from friends. The game always freezes with in a min of playing and I have no choice but to refresh the page and when I do that all my hearts that were sent are gone. Why is this fair to take away extra lives that were sent to someone. Can you please fix this. It has been happening for so long but today I have had it with this. 

KingsPinn

If you check, there is a little pop up somewhere that says 'lives can only be used during the first play' or something like this, so King do inform you about it  

They also made a video to help with freezing issues: 

https://www.youtube.com/watch?v=OESCE4Jj2tU