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Level 1
I have complained about this issue before with no response or correction. I play using android on a nook hd+. Today I lost color bombs, fish, and hammers with the shut down. The hard levels are about impossible without boosters, and you should be able to restore lost boosters.
Hopefully the answer here helps you as well. Take some steps on your phone to try and resolve the issue:
https://care.king.com/en/farm-heroes-saga/farm-heroes-saga-on-huawei-mediatab-t1-7-0
Oh and for the boosters, read here:
https://care.king.com/en/candy-crush-saga/why-did-my-boosters-disappear