Games/ Candy Crush Saga/ Support
🚨🚨Are you having this issue in the game? Check out this helpful information first !! 🙌 🍭🍬

got a new phone ~ not conntected to facebook ~ lost all my progress.

Michelle_SamuelsMichelle_Samuels Posts: 2
in Support

Is there any way to restore it?  It reset to level 1 on my old device too.  I was at construction on both Candy Crush and Candy Crush Soda.

Flag · Helpful Woah! Sweet Love Haha

Answers

  • TQTQ Posts: 4
    edited March 2016

    My iOS app keeps freezing and crashing during the game. I no longer enjoy playing candy crush due to multiple glitches...I have access to the rainbow treasure on my iPhone, but not my iPad. 

    Flag · Helpful Woah! Sweet Love Haha

  • Hey! Would you like to give us your opinion?

  • RandleRandle Posts: 1,977 Level 3

    Hey Michelle,

    Did you use to connect to the Kingdom? That´s the orange symbol in the game´s settings.

    You just register with your email address and that´s it. It saves your progress and gold bars.

    Flag · Helpful Woah! Sweet Love Haha
  • Michelle_SamuelsMichelle_Samuels Posts: 2

    actually, it turns out that it reset the progress when I changed my google play password.  I rebooted the phone and progress was restored.  I was able to then connect through facebook and restore my progress.

    Flag · Helpful Woah! Sweet Love Haha
  • RandleRandle Posts: 1,977 Level 3

    Good stuff Michelle,

    Good thinking and well done. Thanks for sharing!

    Flag · Helpful Woah! Sweet Love Haha
Sign In or Register to comment.