Why does my Candy Crush screen freeze when I hit the down arrow?

Maria-11

I'm trying to scroll back to earn sugar drops (and special candies). Level 376. When I click the pink down arrow the screen freezes totally. I have to refresh or reload.  Playing on PC via facebook.  Even restarting the pc does not change this.

Wunderbaum

Hi Maria!

Have you tried playing the game on King.com? https://king.com/play/play/candycrush

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers :-)