Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
What's happening in Candy? 🍬
 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now

Game throws me out

ShelleyB
ShelleyB Posts: 18 Level 2
in Support

Why does a game freeze up and throw me out just when it's about to load onto the level very frustrating you lose your life and your bonuses

Flag · Helpful Sweet Love Haha

Best Answer

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
    Answer ✓

    Hi ShelleyB!

    Which mobile device and OS do you use?

    In most cases a reboot of the device can solve many issues.

    Please also make sure you have the latest version of the game installed.

    You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

    Cheers :-)

    Flag · Helpful Sweet Love Haha

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
    Answer ✓

    Hi ShelleyB!

    Which mobile device and OS do you use?

    In most cases a reboot of the device can solve many issues.

    Please also make sure you have the latest version of the game installed.

    You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

    Cheers :-)

    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories