Why can't I even open my earned treasure chest or get to next level?

Loonchiesmom

I completed level 1577 & earned a treasure chest, but when the game landed my profile pic on the treasure chest it won't open or even acknowledge that I've won it. Furthermore, the game won't let me pass the chest to get to the next level 1578 to play. Why is it doing this & how can I fix it?

Randle

Hey,

Did you check for updates and did you do a restart on your mobile?

These challenges seem to come and go!