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Candy Crush freezing
Kathleen-6
Posts: 1
Level 1
in Support
The game has been freezing for the past 3-4 days. It starts up (slow) and I can usually finish, but game play is significantly affected. I play on the computer via Facebook. Have already checked internet speeds, checked for malware, cleared cache and cookies, and contacted Facebook.
Answers
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Hi Kathleen!
Have you tried playing the game on King.com?
I saw on another thread a step by step instruction on how to transfer your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to play and progress without any issues.
Cheers :-)
