Candy Crush freezing

Kathleen-6

The game has been freezing for the past 3-4 days.  It starts up (slow) and I can usually finish, but game play is significantly affected. I play on the computer via Facebook.  Have already checked internet speeds, checked for malware, cleared cache and cookies, and contacted Facebook.  

Wunderbaum

Hi Kathleen!

Have you tried playing the game on King.com?

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers :-)