Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Claudie,
The white square is where the Flash Player normally loads. I suggest you start by checking if you have the player installed correctly. Please visit https://get.adobe.com/flashplayer/ and do a re-install of Adobe Flash.
If the problem persists then try playing the game from another browser. I suggest Google Chrome as it already has the Flash Player build into the system.
Kind regards,
- Mark, Team King care