Treasure chest disappearing

Sadie_girl

My treasure chest keep disappearing when I reach them. They will show on the board, but will disappear when I reach them. This has happened the last 3 times the chests have been offered. This is on my laptop. It had been a long time since they were offered on my laptop and now that they are I can't get them. What is the problem? How can I contact King for more information? I could really use the "treasures" they are offering.

KingsPinn

I'm not sure why this would happen. Maybe the steps here will help: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

 I also know that boosters are classed as ''Non refundable, transferable, exchangeable and cannot be used in any other game," - See more at: https://care.king.com/en/candy-crush-saga/boosters-messages#sthash.IemccPwJ.dpuf

ili102

This keeps happening to me as well - I reach a chest and can't open it. I reload the game and it disappears. Only on desktop, not on mobile.

Codeblue3638

yeah another example of cheating...i was playing on pc ran out of battery...played on ipad beat the level went back to pc and that level when i was playing on pc had a chest....surprise all the chests disappeared....come on king....how bout being an honest app