Why do I not have a tooth fairy in my game?

Kimberly1

Why Do I Not Have A Tooth Fairy In My Game? I have seen other people playing and when stuck on a level a tooth fairy comes and moves them along to the next level.  I have been stuck months at a time before. 

popflier

There's a tooth fairy in the game?!? What? I don't have that either and like you have been stuck for weeks on a level.