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Help with game reloading
Julie_M_Campbell
Posts: 5 Level 2
in Support
my game goes immediately orange with the King logo and back out to the play screen. I'm at level 1549 (hard level) and I used my only 2 hammers, then my free spin which gave me 2 color bombs (which I'm then excited because that's all I needed) and then it goes orange and I'm like Noooo!!! Say it ain't so!!!! Please tell me how to fix this as it's been happening more often than not! I have tried contacting support they use to respond now I just get an automated response ? This is concerning
Answers
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Most crashing/loading issues are related to your device so follow the general troubleshooting steps as they are proven to work... https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
They have an iOS page here as well: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
