Why does the play screen go blank?

Arque

Every time I close a dialogue box in Candy Crush the play area goes white and freezes. If I use the continue, retry or play buttons they work ok.

KingsPinn

First off I would follow the King troubleshooting steps as this is this what they recommend to do first:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out