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When I click on the button to send lives to players, it grays out and I cannot send. If I click on the names individually the hearts turn red but their name doesn't come up to send. I am not getting any notifications of lives sent to me either and I cannot click on the mail/gift envelope in the upper right corner to get lives sent to me.
If you search around the site you will find a lot of similar threads with answers. There are even some moderator posts:
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends